Account Executives are in fact dedicated customer service agents that offer help and assistance to players.
There is no set formula or checklist to be followed, in order to get an account executive - as long as you remain an active player, there is a possibility an account executive will at some point reach out to you via email.
Whilst we would love to assign individualized account executives to all our players, it simply is not feasible at this point in time.
Do keep in mind, our Customer Service team is always on hand 24/7 to help you with any issues or questions you may have.