In the event that you encounter any specific error when making a purchase, it would be best that you reach out to our Customer Support team so that we may assist you the best way possible.
Alternatively, you may send us an email directly at firstname.lastname@example.org. Our friendly Customer support team will be assisting you with your concern.
You may prepare the following information which you can provide to support team for triaging the issue:
- Order ID or Payment Reference ID;
- Amount of Purchased Package in question;
- Date and time of the purchase;
- A Screenshot of the Error Message encountered