Every Gold coin purchase you make is being processed real time. Your Gold Coin balance should immediately reflect on your account after the transaction has been completed.
However, there may be some delay in showing the updated balance after your successful Gold Coin purchase. If this happens, you may initially do the following steps:
1. Check your bank account and see if the payment was successful
2. Refresh your browser
3. Logout and Log back into your Global Poker and click the refresh button near the balance counter.
If you have been able to confirm a successful purchase and have been charged by your payment provider but did not receive your Gold Coins and free Sweeps Coins, please raise a ticket with our Support Team via Contact Form so that we can immediately assist you in getting your purchase credited.
Please have the following information handy to give our Customer Support Team:
- Invoice ID:
- Copy of Bank Statement:
- Date and Time of Purchase:
If you have made multiple attempts or have been charged more than once for purchase, our Support team can immediately assist you in rectifying the situation and are available 24/7.