How Do I Verify My Account?
Verification of your account is a very simple process. All you need to do is follow on-screen instructions within the Account section in the Menu window (top left corner of the site) or within the Redeem Prize section in the Cashier window (top right corner of the site).
Once you initiate the verification process you will be directed to a page where you will be able to upload your Photo-ID. The page uses Netverify - the industry-leading verification software which allows us to confirm your identity in real-time.
After you’ve successfully submitted your Photo-ID, our Support team will review your account and will contact you via email with an update on the status of the verification and will inform you of any further documents we may require in order to complete the process.
Please note, if you submit a government-issued ID showing your current address (such as a Driver's license) it will allow us to accept your document as both: Photo ID and Proof of address.
If you encounter any issues during the verification process please contact our Customer Support Team by submitting a request (choose “Support for general issues” from the first drop-down menu, then “Account Verification” from the Ticket Category drop-down menu).
Why Do I Need To Verify My Account?
Verifying your Global Poker account gives you more features, such as increased purchase limits and makes it quicker when you want to redeem your Sweeps Coins prizes. It allows us to make sure our players are real people and to comply with the rules and regulations of the countries in which we are registered and operate. Account verification also helps maintain a positive, safe community of players, so you can enjoy the fun, social and rewarding poker experience you’ve come to expect from us and that we are proud to provide.
What Documents Do I Need To Provide To Verify My Account?
To verify your account, you will need to submit your:
- A selfie and
- A Proof of address
What Documents Do I Need To Provide To Verify My ID?
As Your Photo-ID you may submit any one of the following:
- Current Driver's License
- Government-issued ID
- Military ID
What Documents Do I Need To Provide For Proof of Address?
Your Proof of Address can be any of the following:
- Current Driver’s License
- Government-issued ID
- Bank statement*
- Utility bill* (gas, water, electricity, phone, waste disposal)
- Government-issued letter*
*Bank statement, utility bill or government-issued letter documents must show your name, your address, and date of issue. Please note that the document must be issued within the last 6 months.
Why Do I Need To Give You My Bank Details?
We only need your bank details for you to be able to redeem Sweeps Coins prizes. If you are using an e-Wallet to redeem the prize, and this was the same method you used to purchase your Gold Coins, then you don’t need to provide your bank details.
I’m Concerned About Security. How Do I Know Sending My Documents Is Safe?
Your security and privacy are our priority. In order to verify your account, we use the details you provide to confirm your identity, address and banking details. To establish identities and verify documents we use Netverify - the industry-leading verification software. Their technology is PCI Level 1 compliant, and all data is transmitted with strong AES (Advanced Encryption Standard) 256-bit encryption.
We only share information about you with those involved in providing you with our services, as necessary. We never sell, rent or otherwise distribute your information for marketing purposes.
I Don’t Want To Send You My Personal Information
No purchase is ever necessary to play on Global Poker, and you are welcome to continue playing with Gold Coins and the free Sweeps Coins you may receive through participation in our range of social media competitions.
However, should you wish to make larger purchases of Gold Coins, verifying your account will allow you to do so with ease. In addition, it’ll be easier to take advantage of the many special offers we send out each week, which give you big discounts on Gold Coin packages. Verifying your account also makes it quicker when you want to redeem your Sweeps Coins prizes.
Establishing player identity means we can make sure our players are real people and we are complying with the rules and regulations of the countries in which we are registered and operate. That helps maintain a positive, safe community of players, so you can enjoy the fun, social and rewarding poker experience you’ve come to expect from us and that we’re proud to provide. By sending us the information required to verify your account, you’re helping to keep Global Poker safe for all players.
I Have Submitted All The Documents Required. When Will My Account Be Verified?
We process Verification Requests as quickly as we can and in the order we receive them. Once you’ve sent all the documents required, we will begin processing them and will send you a notification of your account status once the process is complete.
I Don’t Have A Camera. How Can I Scan My Documents?
Many a time our customers use their smartphone camera to take photos of their documents. That way they are in the right format for our system (JPEG) and can be uploaded directly from the phone’s camera roll. As another option, you could also ask a family member to do it for you with their smartphone’s camera. Alternatively, if you don’t have a smartphone with a camera, you could scan your documents at a local print shop. They will give you the scans on a USB thumb drive, which you can then use on your computer to upload to verify your account.